GENERAL TERMS OF SERVICE

These General Terms of Service apply to all services provided by Ree Creative, including but not limited to branding, graphic design, social media management, content creation, photography, website design and development, copywriting, strategy, consulting and other creative or marketing services.

By engaging Ree Creative, requesting or approving work, accepting a proposal, paying an invoice or otherwise proceeding with our services, you acknowledge and agree to these General Terms.

SERVICE AGREEMENTS

These Terms provide a general overview of the conditions that apply when working with Ree Creative.

Clients engaging Ree Creative must also review, accept and where required sign the relevant service agreement, proposal, scope of work or other documentation provided for their project.

The relevant agreement will contain the specific terms, deliverables, inclusions, payment requirements, timelines, commitments, cancellation provisions and other conditions applicable to that service.

Where there is any inconsistency between these General Terms and a signed service-specific agreement, the service-specific agreement will apply to the extent of that inconsistency.

PROJECT SCOPE

All services are provided according to the scope, package, proposal or agreement accepted by the Client.

Only services and deliverables expressly included within the agreed scope are included in the project.

Requests outside the agreed scope, including additional revisions, deliverables, content, concepts, meetings, photography, design, development or other services, may incur additional fees.

PAYMENTS

Payment requirements will be outlined in the relevant proposal, invoice or service agreement.

Where a deposit is required, the project or service will not be confirmed until the required payment has been received.

All outstanding amounts must be paid in accordance with the agreed payment schedule. Ree Creative reserves the right to pause work, withhold deliverables, postpone launches or suspend services where an account is overdue.

Final deliverables may be withheld until all outstanding amounts relating to the project have been paid in full.

Payments and deposits are subject to the cancellation and termination provisions contained within the relevant service agreement and applicable Australian Consumer Law.

CLIENT RESPONSIBILITIES

Clients are responsible for providing accurate information, content, access, materials, feedback and approvals required for Ree Creative to complete the agreed services.

Clients are also responsible for reviewing work and providing feedback or approval within requested timeframes.

Delays caused by the Client may result in changes to project timelines, delivery dates or availability within Ree Creative's production schedule.

APPROVALS

Clients are responsible for reviewing all work carefully before providing approval.

Approval confirms that the Client is satisfied for the relevant work to proceed to its next stage, publication, printing, development, production or final delivery.

Changes requested after approval may be treated as additional work and incur additional fees.

INTELLECTUAL PROPERTY

Ree Creative retains ownership of its intellectual property, creative processes, methodologies, systems, templates, working files, preliminary concepts, unused concepts and other materials that are not expressly transferred to the Client.

Rights to final approved deliverables are provided in accordance with the relevant service agreement and generally only once all amounts owing have been paid in full.

Unused concepts, rejected creative directions, drafts and internal working materials remain the property of Ree Creative and must not be copied, reproduced, modified, shared with another provider or used without written permission.

Third-party materials including fonts, stock imagery, software, music, templates, plugins and other licensed assets remain subject to their respective licence conditions.

REE CREATIVE BRAND & MATERIALS

The Ree Creative name, logo, website, portfolio, photography, designs, written content, processes, templates, presentations, proposals and other original materials remain the intellectual property of Ree Creative unless otherwise stated.

They must not be copied, reproduced, distributed, adapted, commercially exploited or represented as another party's work without prior written permission.

Nothing within our website, proposals, social media, portfolio or client communications grants permission to reproduce Ree Creative's own branding, creative concepts, systems or materials.

PORTFOLIO & PROMOTIONAL USE

Unless otherwise agreed in writing, Ree Creative may showcase completed client work for its own portfolio, website, social media, marketing, awards, case studies and other promotional purposes.

Any agreed confidentiality, embargo or launch requirements will be respected in accordance with the applicable service agreement.

THIRD-PARTY SERVICES

Some projects may involve third-party platforms, suppliers or services including website platforms, hosting providers, printers, software, advertising platforms, social media platforms, photographers, models, manufacturers or other external providers.

Ree Creative is not responsible for changes, outages, restrictions, fees, policies, performance or other matters outside its reasonable control relating to third-party providers.

Additional third-party costs are the Client's responsibility unless expressly included within the agreed scope.

RESULTS & PERFORMANCE

Ree Creative provides creative, strategic and marketing services with professional care and expertise. However, specific commercial outcomes cannot be guaranteed.

Results may be influenced by factors outside Ree Creative's control including market conditions, customer behaviour, algorithms, advertising spend, competition, pricing, the Client's operations and third-party platforms.

Unless expressly agreed otherwise, Ree Creative does not guarantee specific levels of sales, enquiries, followers, engagement, search rankings, website traffic or other business results.

CANCELLATIONS & TERMINATION

Cancellation, rescheduling and termination conditions vary depending on the service and will be outlined within the relevant service agreement.

Clients remain responsible for any payments, notice periods, cancellation fees, termination fees or other obligations that apply under their accepted agreement, subject to applicable law.

CLIENT-SUPPLIED MATERIALS

Clients confirm that they have the appropriate rights, permissions and licences for any content, photography, video, trademarks, logos, fonts, music, copy or other materials they provide to Ree Creative.

Ree Creative is not responsible for claims arising from Client-supplied materials where the Client did not have the appropriate rights or permissions to use them.

CONFIDENTIALITY

Both Ree Creative and the Client are expected to respect confidential information disclosed during the course of an engagement.

Confidential business information will not be intentionally disclosed to third parties except where required to provide the agreed services, where authorised by the Client or where required by law.

LIMITATION OF LIABILITY

To the extent permitted by law, Ree Creative will not be liable for indirect or consequential loss arising from the use of its services or from circumstances outside its reasonable control.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

CHANGES TO SERVICES & TERMS

Ree Creative may update its services, pricing, processes and these General Terms from time to time.

Any specific project or ongoing engagement will remain subject to the terms agreed between Ree Creative and the Client in the relevant service agreement, proposal or other contractual documentation.

ACCEPTANCE

By engaging Ree Creative, the Client acknowledges that these General Terms form part of the overall conditions of working with Ree Creative.

All clients must also accept and, where required, sign the relevant agreement applicable to the services they engage.

Commencement of work may be conditional upon Ree Creative receiving the required signed agreement, deposit, initial payment and any other onboarding requirements.

These General Terms should be read together with any applicable proposal, scope of work, invoice, service agreement, Privacy Policy and other terms provided by Ree Creative.