Ree Creative respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how Ree Creative collects, uses, stores and discloses personal information when you visit our website, enquire about our services, engage us to provide services or otherwise interact with our business.

This Policy should be read alongside our General Terms of Service and any service-specific agreement applicable to your engagement with Ree Creative.

1. INFORMATION WE MAY COLLECT

Depending on how you interact with Ree Creative, we may collect information including:

• Your name, business name and contact details
• Email address and telephone number
• Billing and invoicing information
• Business and brand information
• Information submitted through website forms, questionnaires or enquiries
• Information provided during consultations, meetings or strategy sessions
• Project briefs, feedback, correspondence and approvals
• Social media handles and account information
• Website, domain and platform information
• Photographs, video, audio or other content created or supplied as part of our services
• Information required to provide website, social media, advertising, marketing or other digital services
• Information relating to transactions and payments
• Technical information generated when you interact with our website
• Any other information you voluntarily provide to us.

We will generally only collect information that is reasonably necessary for our business activities and the services we provide.

2. HOW WE COLLECT INFORMATION

We may collect personal information when you:

• Contact or enquire with Ree Creative
• Complete a form on our website
• Book a consultation, meeting or photography session
• Request a proposal or quote
• Enter into an agreement with us
• Purchase or engage our services
• Communicate with our team
• Participate in a photoshoot or content production
• Provide access to a website, social media account or other digital platform
• Subscribe to marketing communications
• Interact with our website, social media accounts or advertisements.

Information may also be provided to us by authorised representatives of your business or through third-party platforms used in connection with our services.

3. HOW WE USE YOUR INFORMATION

Ree Creative may use personal information to:

• Respond to enquiries
• Prepare proposals, quotes and agreements
• Onboard and manage clients
• Provide our services
• Communicate regarding projects and accounts
• Process and administer payments
• Schedule meetings, shoots and services
• Develop branding, websites, content, marketing and other creative work
• Manage social media or digital platforms where authorised
• Maintain business and project records
• Provide customer support
• Improve our services and client experience
• Send relevant business, service or marketing communications
• Comply with legal, accounting and regulatory obligations
• Protect our business, clients and legal rights.

We will not intentionally use personal information for purposes unrelated to those for which it was collected unless permitted or required by law.

4. CLIENT ACCOUNT ACCESS

Certain Ree Creative services may require clients to provide access to social media accounts, websites, advertising platforms, email marketing platforms, domain providers or other third-party systems.

Access provided to Ree Creative will be used for the purpose of delivering the agreed services.

Where possible, clients should provide access through official user, collaborator, partner or permission-based access systems rather than sharing personal passwords.

Clients remain responsible for maintaining appropriate ownership, administrator access and security over their accounts.

Access may be removed or relinquished following completion or termination of services in accordance with the relevant service agreement.

5. PHOTOGRAPHY, VIDEO & CONTENT

Where photography, videography or content creation forms part of our services, Ree Creative may collect and process photographs, video recordings, audio and other content featuring clients, employees, contractors, models or other participants.

The permitted use, licensing and ownership of creative content may also be governed by the applicable photography, content or service agreement.

Where required, clients are responsible for ensuring that appropriate permissions have been obtained from employees, models, customers or other individuals participating in content created for their business.

6. THIRD-PARTY SERVICE PROVIDERS

Ree Creative may use third-party providers to operate our business and deliver services.

These may include providers of:

• Website hosting and website platforms
• Cloud storage
• Email and communications
• Accounting and invoicing
• Electronic signatures
• Project management
• Scheduling and bookings
• Payment processing
• Social media and advertising
• Analytics
• Email marketing
• Photography and file delivery
• Other business software and technology.

Personal information may be processed or stored by these providers where reasonably necessary to operate our business or deliver the agreed services.

Third-party providers may operate or store information outside Australia and will be subject to their own privacy and data handling practices.

7. PAYMENT INFORMATION

Payments may be processed through third-party payment providers or financial institutions.

Ree Creative does not intentionally store complete credit or debit card information where payments are processed directly by an external payment provider.

The relevant provider's privacy and security policies will apply to information processed through their systems.

8. WEBSITE DATA, COOKIES & ANALYTICS

Our website may use cookies and similar technologies to support website functionality, understand how visitors interact with the website, measure performance and assist with marketing activities.

Information collected may include browser information, device information, pages viewed, referring websites, approximate location information and interactions with the website.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

9. MARKETING COMMUNICATIONS

Where permitted by law, Ree Creative may use contact information to communicate information about our services, updates, offers or other relevant business information.

You may unsubscribe from marketing communications at any time using the unsubscribe function provided or by contacting us.

Operational communications relating to an active enquiry, project, agreement, invoice or service are not considered marketing communications and may continue where reasonably necessary.

10. DISCLOSURE OF INFORMATION

Ree Creative does not sell personal information.

We may disclose information where reasonably necessary to:

• Our employees and contractors
• Service providers supporting our business
• Professional advisers such as accountants or lawyers
• Suppliers involved in delivering a Client's project
• Debt recovery or payment service providers where amounts are lawfully outstanding
• Government, regulatory or law enforcement authorities where required by law
• Other parties where you have authorised or requested the disclosure.

We aim to limit disclosure to information reasonably necessary for the relevant purpose.

11. STORAGE & SECURITY

Ree Creative takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored electronically through business systems, cloud-based platforms and devices used by authorised Ree Creative personnel.

While reasonable security measures are used, no electronic transmission or storage system can be guaranteed to be completely secure.

12. RETENTION OF INFORMATION

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate business records and to comply with legal, taxation, accounting or contractual requirements.

Information that is no longer reasonably required may be deleted, destroyed or de-identified where appropriate and subject to applicable legal requirements.

Specific project files, photographs, footage and creative materials may be subject to separate storage and retention conditions contained within the relevant service agreement.

13. ACCESS & CORRECTION

You may contact Ree Creative to request access to personal information we hold about you or to request that inaccurate or outdated information be corrected.

We may need to verify your identity before responding to a request.

There may be circumstances where access cannot be provided or is limited by law.

14. PRIVACY CONCERNS

If you have a question or concern about how Ree Creative has handled your personal information, please contact us using the details provided on our website.

We will take reasonable steps to review and respond to privacy concerns.

If a privacy concern cannot be resolved directly, you may have the right to contact the relevant Australian privacy regulator.

15. THIRD-PARTY WEBSITES

Our website or communications may contain links to third-party websites, platforms or services.

Ree Creative is not responsible for the privacy practices, security or content of third-party websites or platforms. We recommend reviewing their privacy policies before providing personal information.

16. CHANGES TO THIS PRIVACY POLICY

Ree Creative may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology or legal requirements.

The current version will be made available through our website and may display the date it was last updated.

17. CONTACT

For questions, access or correction requests or privacy concerns, please contact:

Ree Creative
Email enquiries@reecreative.com
1/10 Coombes Drive Penrith, NSW, Australia

Please refer to the contact details provided on our website for current email and enquiry information.